We're on a mission to simplify cloud computing.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Server hosting refers to the process of storing and managing data, applications, or websites on a server that is connected to the internet. It allows individuals or businesses to make their content accessible online.

There are several types of server hosting, including shared hosting, virtual private server (VPS) hosting, dedicated server hosting, and cloud hosting. Each type offers different levels of performance, control, and scalability.

Please contact us for VPS hosting 

To select the appropriate hosting plan, consider factors such as your website’s traffic, resource requirements, budget, and technical expertise. Assess the scalability options, uptime guarantees, customer support, and security features offered by different hosting providers.

Yes, we offer the flexibility to upgrade or downgrade your hosting plan as your needs change.

Uptime refers to the amount of time that a server or website is accessible and operational. It is crucial for ensuring that your website is available to visitors consistently. We provide 99.99% up time

The level of technical expertise required depends on the type of hosting you choose. Shared hosting generally requires less technical knowledge, while dedicated servers and VPS hosting may require more advanced server management skills. Managed hosting options are available for those who prefer to have their hosting provider handle technical aspects.

We implement various security measures, including firewalls, malware scanning, regular backups, SSL certificates, and intrusion detection systems.

Yes, in most cases, you can install custom software or applications on your hosting server

Addon’s included in all plans are free but those have limited features. To get full functionality you need to select a monthly plan for that addon during checkout process.

Yes, Email forwarding is free. Customers can choose option during the check out process

You may terminate or cancel the Services by giving Melaki Cloud written notice by creating ticket. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) Melaki Cloud may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such
cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

Yes, First migration is free. Once customer purchase our plan, create a ticket with us to migrate. Please include previous vendor information. for example wordpress credentials, hosting credentials.

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