It’s understandable. We have a lot of cool, exclusive, “make your website fly” sort of tools you want to try. So do it! Try us risk-freewith our Money Back Guarantee.
The thing is, we don’t think you’ll be canceling. If you do decide we’re not the right host for you though, we’ll give you a hassle-free refund. We may have to stock up on tissues if you cancel though because we hate break-ups, but we promise, no hard feelings. Just cancel your account within your first 30-days for a full refund, or receive a prorated refund of unused service after 30-days. It’s that easy.
We don’t want any customers to leave, but if you do we think you’ll be back. Once you get used to Melaki Cloud 24/7 Cloud Support team, ultra-reliable servers and ease of use, those other guys just won’t cut it.
If you’re unhappy for any reason, let us know why. Our friendly support staff is standing by.
Now here’s the boring policy details (sorry, we have to!):
Certain Hosting Services carry an unconditional thirty (30) day satisfaction guarantee. To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client Portal within thirty (30) days from the Effective Date and a refund will be issued.
If you cancel thirty-one (31) to ninety (90) days from the Effective Date, you will be issued a pro-rata refund of fees for Hosting Services based on the unused portion of the Hosting Services left on your current subscription.
If you cancel after ninety (90) days from the Effective Date, you are not entitled to any refund and any refund you do receive is at our sole discretion.
Refund requests received after one hundred twenty (120) days from the Effective Date will be issued via PayPal. Refunds are not offered for partial months of service. Accounts that are terminated due to violations of our Policies are not eligible for a refund.
All third party fees, including domain registration fees, setup fees and migration fees, are non-refundable, non-negotiable and excluded from our Money Back Guarantee. Further, SSL certificates have a Twenty Five (25) day refund window from time of purchase.
For free domain registration promotions (.com, .net and .org), the retail price of the domain $17.95 will be deducted from any refund amount upon cancellation. You will retain the domain registration.
Please let us know if there is anything we can doto keep you as our customer before you follow these steps to cancel your service.